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Customer Service

Orders
Our pieces are generally made to order. Orders typically ship within 3-5 days, but may take up to 1 week, depending upon available pearls and required labor for each purchased item. Unless otherwise indicated, all domestic orders ship USPS Priority Mail and will arrive within 1-3 days of the date of shipment. International orders ship USPS Priority International Mail and are expected to arrive 6-10 business day of the date of shipment. If you have ordered multiple items, you may receive partial shipments.

Returns
If you are not satisfied with your order, we accept returns within 7 days of your order's arrival. Returned merchandise must include our packaging and tags, and must be in the same condition as when it was received. Used merchandised cannot be returned. Sale items are final sale and cannot be returned or exchanged. 

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account. Please email info@directpearls.com for return acceptance and mailing address.
Direct Pearls does not accept responsibility for lost return packages.

Repairs/Restringing
We are happy to repair your broken jewelry or to restring your aging items.

Less than 6 months after purchase is FREE
More than 6 months is subject to a repair/restring fee. *Fee is contingent upon the type of repair and is based upon purchase price.

Product Care
Each piece of our jewelry is handcrafted and requires delicate handling. Please follow our recommended care routine to extend the life of your jewelry.

Avoid submergence in water, which greatly accelerates the rate of your jewelry’s decline. Avoid exposure to detergents, soaps, lotions, perfumes, and chemicals. After each wear, gently wipe pearls with a soft jewelry cloth and store in a jewelry box or bag. Please note that some of the collection utilizes leather, which will patina over time. To extend the life of your leather, gently rub with shea butter periodically.

Wholesale Orders
Please contact info@directpearls.com for information on placing wholesale orders

 

For general inquiries, please email us at info@directpearls.com and

we will respond shortly. 

Namaste,

Direct Pearls